Privacy Policy

1. Introduction

This Privacy Policy explains how Air Handlers Northern Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website at www.airhandlersnorthern.co.uk or engage with our services.

We are committed to complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company Name: Air Handlers Northern Ltd
Registered Address: Alfred Procter House, Bute Street, Weaste, Salford, M50 1DU, United Kingdom
Email: sales@airhandlersnorthern.co.uk
Phone: 0161 745 8888
Company Registration No.: 2762764

3. What Data We Collect

We collect and process both personal data and non-personal data when you interact with our website or services. The categories of data include:

a. Personal Data

• Full name
• Email address
• Telephone number
• Company name (if applicable)
• Job title or role (if submitted)
• Any additional personal information you provide via contact forms or email correspondence

b. Technical and Usage Data

• IP address
• Browser type and version
• Device type and operating system
• Geographic location (approximate)
• Website usage data (e.g., pages visited, time spent)
• Referrer URLs

This information is collected automatically using cookies, server logs, and third-party services such as Google Analytics.

4. How We Collect Your Data

We collect data in the following ways:

• When you fill in forms on our website (e.g., contact forms or future newsletter sign-ups)
• When you email or call us directly
• When you interact with our website (via cookies and tracking tools)
• From third-party services such as analytics tools

5. Why We Collect Your Data (Lawful Bases)

We collect and use your data under the following lawful bases as defined by the UK GDPR:

6. How We Use Your Information

We may use your personal data to:

• Respond to your enquiries
• Provide you with information about our products and services
• Improve our website and service offerings
• Send occasional marketing emails (only if you have opted in)
• Analyse visitor behaviour to improve site functionality and user experience
• Support internal administration and business development (e.g., CRM usage)

7. Marketing Communications

If you opt in to receive marketing emails, we may send you occasional updates about our products, services, or company news.

You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

8. Cookies and Analytics

We use cookies and similar technologies to collect technical data and improve the performance of our site. Cookies help us:

• Understand how users interact with the site
• Improve loading speed and usability
• Deliver tailored content

We use Google Analytics, which collects anonymized visitor data. Google may store this information on servers outside the UK or EU, but safeguards such as Standard Contractual Clauses (SCCs) are in place.

For full details, refer to our separate [Cookie Policy].

9. Data Sharing

We do not sell or rent your personal information.

We may share your data with:

• Website hosting providers (UK-based)
• CRM systems (in the future, for internal purposes only)
• Analytics tools (e.g., Google Analytics)
• Legal or regulatory authorities when required by law

All third-party service providers are bound by strict confidentiality and data protection obligations.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

If you request data deletion, we will act on this unless there is a valid legal reason to retain it (e.g., compliance, dispute resolution).

11. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If any data is transferred outside the UK (e.g., via Google services), it is protected by safeguards such as encryption and Standard Contractual Clauses (SCCs).

12. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to access – Request a copy of the data we hold about you.
• Right to rectification – Request correction of inaccurate or incomplete data.
• Right to erasure – Ask us to delete your personal data.
• Right to restrict processing – Request limitations on how we use your data.
• Right to object – Object to data processing based on legitimate interests.
• Right to data portability – Request that your data be transferred to another service provider.

You can exercise your rights by contacting: sales@airhandlersnorthern.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint

13. Security of Your Data

We have put in place appropriate security measures to protect your data from:

• Unauthorized access
• Accidental loss or disclosure
• Unlawful processing

Access to your data is limited to authorised staff and third parties under strict obligations.

14. Children’s Privacy

Our website is not intended for, nor directed to, children under the age of 13. We do not knowingly collect personal data from minors.

15. External Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please check their policies before submitting personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices.

Any updates will be posted on this page with a new “Last Updated” date.

17. Contact Us

For any questions, requests, or concerns about this policy or your personal data, please contact:

Air Handlers Northern Ltd
Alfred Procter House, Bute Street, Weaste, Salford, M50 1DU
Email: sales@airhandlersnorthern.co.uk
Phone: 0161 745 8888